Terms
Pre-launch version, last updated .
SMS / text messages
We send two kinds of text messages, through our texting provider, Twilio. We never send marketing texts. For each program this section says how you agree to it, how often it texts, what it costs, how to stop and where to get help.
Provider lead alerts and account messages
What we send. Texts to home service providers listed on our site: new lead offers, and account and listing messages, such as reminders to confirm the lead terms or renew insurance, and notice of a price increase at least 30 days ahead. We send no promotional texts.
How you agree. A provider agrees by ticking a separate box, unticked by default, on the page where they review and submit their listing or agree to the lead terms. The box says what the texts are, how often they come and how to stop them. We store the time and the exact wording agreed to. Agreeing to texts is required to receive lead offers. A provider's listing stays up if they do not agree.
How often. It depends on how many requests you get. Offers have a short window to accept, so texts can come any day, between 8 a.m. and 9 p.m. Eastern.
Cost. Message and data rates may apply.
Stop and help. Reply STOP to opt out, HELP for help. After you reply STOP we stop texting you and keep sending lead offers by email. Reply HELP, or email hello@localhomecollective.com, for help.
Homeowner verification codes and texts about your request
What we send. A one-time verification code to the phone number you enter on a quote request, and texts about your own request, for example asking whether to send it to your next choice. We never send marketing texts.
How you agree. You agree by ticking the box beside the button that sends your request on the quote request form. The box is unticked by default, and its wording is shown again on the screen where you enter your code. We store which wording you agreed to, with the time.
How often. It varies by request, usually 1 to 4 messages per request. Apart from your code, which comes right away, we do not text between 9 p.m. and 8 a.m. Eastern.
Cost. Message and data rates may apply.
Stop and help. Reply STOP to opt out, HELP for help. Replying STOP ends all texts from us to that number. Reply HELP, or email hello@localhomecollective.com, for help.
Carriers are not liable for delayed or undelivered messages.
We do not share your mobile number or text opt-in data with anyone for their own marketing. See our Privacy page.
Last updated .